Need further help ordering or suggestions for your order?
Please feel free to communicate with us if you
have any questions, concerns, issues, problems,
feedback and any other matters. We are always looking
forward to assist you and we strive to improve our services.
We welcome all comments as well. Thank you.
Business hours: Monday - Saturday 9am - 6pm. Please order
24 hours in advance for Sunday deliveries.
You may select the subject title to read more.
There are a lot of benefits in signing up for an account. You can keep track and view all your previous orders, you can auto fill in the recipient's information in the checkout form, save your favorite items so in the future you can review them again, you can get petalpoints which are bonus points that can eventually be used for free gifts and upgrades, you can get discounts using Beebates which are similar to rebates, you can earn money from your beebate code, you can add credit into your account making it easier to make purchases without having to make credit card payments each time for each order and lastly receive discounts and offers.
ONLINE CHAT SUPPORT
Because we are now taking all international orders from people of different languages and countries we have put all priority answering online chat and emails which is easier and more clear to communicate versus voice telephone calls. Online chat and emailing is faster and more effective and efficient. It is easier to see order numbers with less mistakes, language barriers and miscommunications as everything is clearly written. We are amongst the fastest in reply time than most florists in our industry!
PHONE AND TEXT MESSAGE SUPPORT
We can still accept SMS (Text Messages) and phone call messages but the reply time will be slower and you need to read out your order number, leave your full name, your email address and a message to our US Call Center number (913) 535-6937 OR 9135 FLOWER. (ie. Please contact John Smith, Order Number xxxxxxxx, firstname.lastname@example.org, Need to change my order details.) We will still handle everything online and reply by email.
The Chat Button is above. If the online chat is offline, you can still click it and leave a message which we will reply to you quickly. We are online from 9am - 6pm Monday - Saturday. On busy days and season our working hours are extended.
For website technical issues, such as getting an error, please email us and in the subject header write the issue. We will try to fix the issue as fast as possible.
Should there be a problem entering your order,
you may send us an email to SingaporeMooncakes.com with your order information and we will enter the order for you.
An email will be sent to you and please click the link provided in the email to make payment. You should received a confirmation of payment email once payment is completed. Please provide the following information and allow enough time for your order to be processed:
1. Your name and contact number
2. The item number you wish to order. The
item number can be found below the photo image.
3. Recipient's name and contact number. Important to verify the
address, especially when there is a problem.
4. Recipient's full address
5. Delivery date and time period.
(a) Morning before noon -extra fee applies
(e) Evening, after 7pm -extra fee applies.
6. Greeting message
7. Substitution preference.
(a)Yes, can substitute if item unavailable
(b)Yes, but let recipient know original ordered items and decide.
(c)No, do not substitute and do not send the order if the item is unavailable.
8. Any other special instructions
You can edit your order before the order has been scheduled. A confirmation email is sent to you after the order has been scheduled. Once the order is scheduled, changes to the order may be difficult to achieve however, we will still do our best to update the order. If it's too late the where the order has already been processed, scheduled and prepared, the changes will not be made.
your item(s) ...
1) Click buy >>> 2) Add to cart
>>>3) Go to checkout >>>,
Fill out form and SUBMIT >>> 4) Complete payment >>> 5) Please
make sure you have received your payment
can also view our FAQs or review our site
map in case you are having trouble finding
something. Our website system has been designed
to make each and every order as simple and
easy as possible.
If you wish to confirm, prior to making payment, that your order and items can be delivered properly you can submit your order details, get an order number, then request us to check. Be sure to include your order number in the subject header of the email so we can reference the order. We will then check for you and update you once we get a confirmation.
However, if you are in a rush or the order is to be delivered within a couple of days, we would then suggest that you place in the order and make payment first. The delivery department will then try to arrange the order faster. If in the case the order cannot be fulfilled, we will notify you and then provide you with a full refund. Thus there would be no risk for you in making payment.
AMAZONPAY, PAYPAL & AUTHORIZE.NET
We accept most all forms of credit cards, such as Visa, Master card and American Express, via Amazonpay, Paypal and Authorize.net. If you are unable or do not want to use either Amazonpay or Paypal you may try to use Authorize.net which is the last option on the order form. When using Authorize.net the information you enter must match EXACTLY with your billing information otherwise the payment will be declined. When using Authorize.net if there is any mismatch of information, your payment may need further verification.
You may also make a bank transfer but the order will not be processed until the transfer process is completed. For payments by bank, please let us know your order number and location and we will check if we have a local bank for deposit. Once you initiate the transfer please forward us the payment receipt with your order number in the subject header to SingaporeMooncakes.com
Click here to enter your order number and make payment.
If you receive a website error, please copy the error message and the URL and email
our Customer Care SingaporeMooncakes.com. We will have the
issue resolved promptly. Some of the errors
may be due to the web server problem. If you
are making an order and you receive a website
error when clicking on submit, you may check
your order login or check your email to see
if your order was processed. If you receive
an error while making an order, please notify
us as we may provide you a discount thanking
you for letting us know.